Effective May 22, 2026
These Terms of Service ("Terms") govern your use of the SAYLAVY mobile application and any related web pages (the "Services").
By creating an account, accessing, or using the Services, you agree to be bound by these Terms and by our Privacy Policy.
If you do not agree, you must not use the Services.
The Services are operated by:
Saylavy Technologies, Inc.
320 Richmond St E, Toronto, Ontario, M5A1P9, Canada
Contact: saylavyhelp@gmail.com
References to "we", "us", and "our" mean Saylavy Technologies, Inc.
You may use the Services only if you can form a binding agreement under applicable law.
The Services are not directed to children under 13 years of age (or a higher minimum age where required by local law, such as 16 in parts of the EEA).
By using the Services, you represent that you meet applicable age and legal requirements, and, if you are using the Services on behalf of another person or entity, that you are authorized to do so.
You can create an account using email and password, Sign in with Apple, or Sign in with Google.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
You agree to provide accurate information and to keep it reasonably up to date.
You must notify us promptly at saylavyhelp@gmail.com if you suspect unauthorized account access or any security issue.
Each account is personal to you. You may not share, sell, or transfer your account or its credentials to anyone else.
Saylavy provides features intended to help you remember and honor people and pets who matter to you, and to support personal end-of-life planning. Features include:
- Memory Pages: a permanent personal tribute that you create with photos, videos, audio recordings, written text, dates, captions, and a life timeline, and that you can share privately with people you choose.
- Time capsules: audio or video recordings you create that can be played back at a future date you choose.
- Proof of Life: optional check-ins that you can share with trusted contacts within the Services, with optional location attached on check-in.
- Friends: connections between user accounts inside the Services.
- Memorial and end-of-life planning: optional preference and plan fields for your own reference.
- Reporting and blocking: in-app safety tools.
The Services are provided for informational, personal, and non-commercial use. The Services do not provide legal, medical, financial, religious, or other professional advice and are not a substitute for it.
You may submit content to the Services - including profile details, photos, videos, audio recordings, text, dates, captions, planning preferences, and other materials ("User Content").
You retain ownership of your User Content.
You are solely responsible for your User Content, including its legality, accuracy, originality, and your right to share it. You represent and warrant that you have all necessary rights and permissions, including the consent of any identifiable individuals depicted or referenced, where required by law.
You must not upload User Content that infringes third-party rights (including copyright, trademark, publicity, or privacy rights), violates applicable law, or violates these Terms.
By submitting User Content, you grant us and our service providers a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transcode, transmit, display, and make accessible that User Content solely for the purpose of operating, securing, moderating, and improving the Services in accordance with your visibility and sharing settings, and for limited backup, legal, security, and abuse-prevention purposes.
We do not claim ownership of your User Content.
We do not use your User Content to train third-party generative AI models.
This license ends when User Content is deleted from active systems, subject to the limited retention purposes described above and in our Privacy Policy.
Memory Pages are private by default. They become accessible to others only when you share the private link with them, or when you explicitly set the visibility to public.
You are responsible for choosing who receives the link and for any consequences of public sharing.
Before a Memory Page is published, we may review its content for quality and respect, in accordance with our content guidelines. We may decline to publish, request changes to, hide, or remove any Memory Page that we reasonably believe violates these Terms, our guidelines, or applicable law.
You can edit or delete the content of your Memory Pages at any time. Once deleted, a Memory Page is no longer accessible via its link.
Time capsules are personal audio or video recordings you create and choose to release at a future date or to specific recipients.
We will use commercially reasonable efforts to deliver and play back time capsules at the configured release time, but we do not guarantee delivery on a specific date and time, and we are not liable for delays caused by factors outside our reasonable control.
You are responsible for your own access to your account at the time of release and for keeping recipient information current where applicable.
Proof of Life is an opt-in feature that lets you periodically confirm you are well and share that status with friends you connect with inside the Services.
Proof of Life is provided as a convenience and is not an emergency service, a medical-alert system, a security service, or a substitute for contacting emergency authorities.
You must not rely on Proof of Life as the sole means of detecting an emergency, and you must contact local emergency services directly if you or someone you know is in danger.
We are not liable for any failure, delay, or inaccuracy of Proof of Life notifications, including any consequences resulting from a missed check-in or a missed reminder.
Friends within the Services may see information you choose to share with them - for example, your Proof of Life status, your most recent check-in time, your shared check-in location (if enabled), and certain profile details.
You can remove a friend, change visibility settings, or block another user at any time using in-app tools.
You are responsible for the people you accept as friends and for the information you share with them.
You can obtain a Memory Page entitlement by:
- Purchasing through Apple In-App Purchase on iOS.
- Purchasing through Google Play Billing on Android, where applicable.
- Redeeming a promo code issued by us or an authorized partner.
All in-app purchases on iOS are processed by Apple under Apple's terms. All in-app purchases on Android are processed by Google under Google's terms. We do not collect or store your payment card information.
A Memory Page entitlement is granted to the Saylavy account that completed the purchase or redeemed the code. It is personal to that account and may not be transferred to another account, resold, or otherwise traded.
Memory Page entitlements are one-time, consumable purchases (one Memory Page per purchase). Restoring purchases is not applicable because each purchase is consumed once redeemed.
Refunds for purchases made through Apple In-App Purchase or Google Play Billing are handled by Apple or Google respectively, in accordance with their then-current refund policies. We do not process refunds for in-app purchases directly.
If Apple or Google notifies us that a transaction has been refunded, charged back, revoked, or otherwise reversed, we may revoke the corresponding Memory Page entitlement, hide or unpublish the associated Memory Page, and restrict further use of that content until the matter is resolved.
Promo codes have no cash value, are non-refundable, may have an expiration date, and may be revoked if they were obtained or used in violation of these Terms.
You agree not to:
- Violate any law, regulation, or third-party right.
- Harass, abuse, threaten, dox, defame, or impersonate any person, living or deceased.
- Publish hateful, discriminatory, violent, sexual, deceptive, defamatory, or otherwise unlawful content.
- Use the Services to create a Memory Page or other content about a person without lawful authority, in a manner that would foreseeably distress their family, or in violation of post-mortem privacy or publicity rights where they apply.
- Upload malware, exploit vulnerabilities, or attempt to disrupt the Services.
- Attempt unauthorized access to accounts, systems, or data.
- Scrape, copy, or use the Services or their content beyond what these Terms permit.
- Use the Services to send spam, unsolicited commercial messages, or to direct users to external payment mechanisms for content offered for sale on the App Store.
- Circumvent in-app purchase mechanisms, payment systems, or entitlement enforcement.
- Use Proof of Life or other features in a way that misleads or deceives others about your safety.
We may investigate suspected violations and take enforcement actions as described below.
The Services include in-app reporting and blocking tools to help keep the community safe.
We may review reports and take enforcement actions in our reasonable discretion, including: warning users, removing or hiding content, declining to publish a Memory Page, restricting features, suspending accounts, or terminating accounts.
We aim to act objectively and consistently with these Terms, our content guidelines, and applicable law. We do not guarantee a particular outcome on any individual report.
The Services - including software, design, branding, name, logo, text, graphics, audiovisual elements, and related materials (excluding User Content) - are owned by us or our licensors and protected by intellectual property and other laws.
We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to install and use the Services for personal, non-commercial purposes in accordance with these Terms.
All rights not expressly granted are reserved.
If you believe content on the Services infringes your copyright, you can submit a notice to saylavyhelp@gmail.com including: (i) identification of the copyrighted work; (ii) identification of the material claimed to be infringing and its location; (iii) your contact information; (iv) a statement that you have a good-faith belief that the use is not authorized; (v) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act; and (vi) your physical or electronic signature.
We may remove or disable access to allegedly infringing content and may terminate the accounts of repeat infringers.
The Services rely on third-party services (such as cloud hosting and storage, push notification delivery, authentication providers, app distribution platforms, and crash reporting tools).
Your interactions with third-party environments - including the Apple App Store, Google Play, Apple Sign-In, Google Sign-In, and any external links - may be subject to separate third-party terms and policies.
We are not responsible for third-party services that we do not control.
Your use of the Services is governed by our Privacy Policy, which explains what personal data we process and for what purposes.
Where these Terms and the Privacy Policy both apply, they should be read together.
We may introduce optional AI features (such as an "AI Profile" associated with a Memory Page). Any such feature will be opt-in, can be disabled at any time, and will be described in product disclosures at the time it is offered.
We do not use your User Content to train third-party generative AI models.
AI outputs are generated content and may contain inaccuracies. You should not rely on them as factual statements about a real person and you must not use them to mislead others about a real person.
If you downloaded the App from the Apple App Store, the following additional terms apply, and Apple is a third-party beneficiary entitled to enforce them:
- The App is licensed, not sold, to you. Your license is non-transferable and is limited to use on Apple-branded products that you own or control, and as permitted by the Apple Media Services Terms and the Apple Usage Rules.
- Apple has no obligation to furnish any maintenance or support services in connection with the App. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the App.
- In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, paid to Apple. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the App.
- We - not Apple - are solely responsible for addressing claims relating to the App or your possession and use of it, including product liability claims, claims that the App fails to conform to applicable legal or regulatory requirements, and claims arising under consumer protection or similar legislation, to the extent not preempted by these Terms.
- In the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, we - not Apple - will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim, to the extent required by these Terms.
- You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
- You must comply with applicable third-party terms of agreement when using the App.
- Apple and Apple's subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance of these Terms, will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.
If you downloaded the App from Google Play, your use is also subject to the Google Play Terms of Service and any other applicable Google terms.
We - not Google - are solely responsible for the App, its content, and any claims relating to the App or your possession and use of it.
To the maximum extent permitted by applicable law, the Services are provided "AS IS" and "AS AVAILABLE", with all faults and without warranty of any kind, express, implied, statutory, or otherwise.
We disclaim all warranties of merchantability, fitness for a particular purpose, accuracy, quiet enjoyment, and non-infringement.
We do not warrant that the Services will be uninterrupted, secure, free of errors, free of harmful components, or that any defects will be corrected.
Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the above exclusions apply to the maximum extent permitted by law.
To the maximum extent permitted by applicable law, Saylavy Technologies, Inc., its affiliates, officers, employees, contractors, agents, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of data, content, profits, revenues, goodwill, or business opportunities, arising out of or relating to your use of, or inability to use, the Services, even if we have been advised of the possibility of such damages.
To the maximum extent permitted by applicable law, our aggregate liability arising out of or relating to these Terms or the Services will not exceed the greater of (i) the amount you paid us in the 12 months preceding the event giving rise to liability, and (ii) CAD $100.
Where liability cannot be limited under applicable law, our liability is limited to the minimum extent permitted by law.
Nothing in these Terms limits liability that cannot be lawfully limited, including for gross negligence, willful misconduct, fraud, or in jurisdictions that prohibit such limitation, statutory consumer rights.
To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Saylavy Technologies, Inc. and its affiliates, officers, employees, contractors, agents, and service providers from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (i) your User Content; (ii) your use of the Services; (iii) your violation of these Terms; or (iv) your violation of any law or third-party right.
You may stop using the Services at any time, and you may permanently delete your account from within the App at Settings → Account → Delete Account or by contacting saylavyhelp@gmail.com. After deletion, your account and associated content are removed or anonymized as described in our Privacy Policy.
We may suspend or terminate your access to the Services or to any feature, with or without prior notice, where we reasonably believe it is necessary for security, abuse prevention, legal compliance, or to address a breach of these Terms.
Sections that by their nature should survive termination - including ownership, licenses you granted to us with respect to retained User Content, disclaimers, limitation of liability, indemnification, and governing law - will survive.
We may modify, suspend, or discontinue any part of the Services at any time. We will use commercially reasonable efforts to give notice of material changes that affect you.
We may modify these Terms from time to time. If changes are material, we will provide notice through the Services, by email, or by other reasonable means before they take effect, where required by law.
Continued use of the Services after the effective date of updated Terms constitutes acceptance of those Terms, to the extent permitted by law.
These Terms are governed by the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable therein, without regard to conflict-of-law principles, except that mandatory consumer-protection laws of your country of residence may also apply.
The courts located in Toronto, Ontario will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, except where mandatory local law requires that proceedings be brought in your country of residence.
If any provision of these Terms is held to be invalid or unenforceable, that provision will be modified to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision is not a waiver of that right or provision.
These Terms, together with the Privacy Policy and any in-product notices, constitute the entire agreement between you and us regarding the Services and supersede any prior agreements on the same subject.
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets, or by operation of law.
For any questions about these Terms, please contact:
Saylavy Technologies, Inc.
320 Richmond St E, Toronto, Ontario, M5A1P9, Canada
Email: saylavyhelp@gmail.com